Mitel® has emerged as the value leader for unified communications as a service (UCaaS) and hosted PBX offerings, according to a new worldwide market study by strategic research company Eastern Management Group. Continue reading Mitel Ranks Best in Value for UCaaS and Hosted PBX Solutions
Daily Archives: September 25, 2019
US health insurer selects eGain for AI-powered member service
eGain, the leading provider of cloud-based customer engagement solutions announced that a leading Florida health insurance carrier selected eGain AI knowledge for customer service. Continue reading US health insurer selects eGain for AI-powered member service
Active.Ai and Visa Partnering to Enable Conversational AI Solutions
Active.Ai announced that it is partnering with Visa to provide banks and credit unions with out-of-the-box conversational artificial intelligence (AI) solutions. Combining the power of Visa APIs with Active’s AI platform, Active.AI aims to power solutions, such as chatbots, to make conversational AI platforms easier for financial institutions to deploy and more intuitive for their customers to use. Continue reading Active.Ai and Visa Partnering to Enable Conversational AI Solutions