Noble Systems Corporation (“Noble Systems”), a global leader in omnichannel contact centre technology, announced today it has settled litigation pending against Acqueon Technologies, Inc., Servion Global Solutions Limited ( “Servion Ltd.”) and Servion Global Solutions, Inc. (“Servion USA”).
Noble Systems had filed a suit for alleged infringement of U.S. Patent Nos. RE46,420; RE46,478; 9,521,257; and 9,635,183.
The lawsuit targeted Acqueon’s “LCM” and “U-Nexsys” products, and Aqueon’s TCPA compliance module, alleging infringement of Noble Systems’ patents relating generally to calling campaign management for outbound calling and manual dialing solutions for addressing TCPA regulations. The parties reached a mutually agreeable business resolution resulting in the termination of all litigation, with neither party admitting infringement or non-infringement. Noble Systems has granted Servion Ltd., Servion USA, and Acqueon Technologies a license to the asserted Noble Systems patents for an undisclosed amount, and the patents shall remain in force and nchallenged. The suit was filed under Case No. 3:17-cv-02274-G in the U.S. District Court for the Northern District of Texas.
Jim Noble, President and CEO of Noble Systems, said, “We are pleased with the settlement of this matter, which recognizes our patented technologies and protects these innovations on behalf of Noble Systems and the customers who have invested in our patented solutions.”
Laurent Philonenko, President and CEO of Servion Global Solutions, said, “We are pleased to put this litigation behind us. Our two companies can now focus on serving our customers and addressing the booming/strong market demand for customer engagement solutions that meet the most stringent consumer privacy requirements.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation, decisioning, workforce management, and gamification. With a portfolio of 200+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market.
For more information visit http://www.noblesystems.com.
For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
For more information, go to https://www.servion.com.
Acqueon’s AI-driven conversational engagement software enables sales, marketing and service organizations to engage in meaningful, emotionally connected, open dialogs with customers that yield much greater results. Your organization will maximize the potential of every conversation by utilizing next-best-action intelligence across every communication channel to increase sales, improve collections and rescue otherwise-defecting customers. Acqueon’s multichannel campaign orchestration and analytics solutions empower forward-thinking enterprises to shift from being reactive to becoming proactive in how they engage with customers. Acqueon is trusted by 100s of clients across the globe, including premier brands such as AIG, Cigna, Coca-Cola, Consumer Cellular, Costco, GoDaddy, Goldman Sachs, and Roche.
For more information, go to https://www.acqueon.com.