OnviSource announced the release of its new solution for AI-driven chatbot and self-service capability, Liaa Intelligent Virtual Agent (IVA) Version 2.0 for contact centres and enterprises of all sizes, powered by Company’s proprietary Robotic Process Automation and multi-engine artificial intelligence (AI), iMachine™. Continue reading OnviSource Introduces Liaa™ Intelligent Virtual Agent
Monthly Archives: December 2019
Observe.AI Raises $26 Million
Observe.AI, the leader in AI-powered agent enablement for voice customer service announced a $26 million Series A financing led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. Continue reading Observe.AI Raises $26 Million
Slater and Gordon selects 8×8 to transform its customer service
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the leading UK legal business Slater and Gordon has selected its X Series cloud communications solution for three of their main telephony operation sites offices across England. Continue reading Slater and Gordon selects 8×8 to transform its customer service
Jonathan Gale appointed as Sabio Group CEO
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. Continue reading Jonathan Gale appointed as Sabio Group CEO
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Logicalware Ltd (“Logicalware”), a provider of email automation and customer service software. Logicalware is headquartered in Scotland and has customers across the UK, US and Australia. Continue reading Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio
Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process
Upland Software, a leader in cloud-based enterprise work management software announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. Continue reading Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process