Talkdesk®, the cloud contact centre for innovative enterprises announced the addition of a new chief customer officer (CCO) position to its c-suite. Talkdesk CCO Chad Gaydos is the company’s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level. Continue reading Talkdesk Appoints Chad Gaydos as Chief Customer Officer
Monthly Archives: December 2019
Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center
Five9, the leading provider of the intelligent cloud contact centre, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers. Continue reading Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center
Confirmit announces AI-driven digital experience solutions
Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. Continue reading Confirmit announces AI-driven digital experience solutions
Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy
Boxever, the AI-driven personalisation platform is announcing a five-year contract with Norwegian Air Shuttle to provide its solutions as the backbone of the airline’s long-term personalisation strategy. The airline’s multi-year plans include an extensive roadmap to deliver a more relevant, personalised customer experience across all of its customer interactions. Continue reading Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy
LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Continue reading LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
TTEC Names Jonathan Lerner as President, TTEC Digital
TTEC welcomed Jonathan Lerner as President of TTEC Digital. In this executive leadership role, Mr. Lerner will drive accelerated growth through the expansion of TTEC Digital’s cloud-based technology portfolio, which enables digital transformation for brands around the world. Continue reading TTEC Names Jonathan Lerner as President, TTEC Digital