ASC Technologies AG announces that the native app ASC Recording Insights is available as an add-on for Microsoft Teams. ASC Recording Insights provides Microsoft Teams users with comprehensive analytics tools to evaluate recorded audio and video data. Continue reading ASC Recording Insights Available for Microsoft Teams
Daily Archives: January 6, 2020
NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year DMG Consulting Report
NICE announced it has once again been recognized by DMG Consulting LLC, an independent industry analyst firm, as the Workforce Optimization (WFO) market share leader for the first half of 2019, based on total company GAAP revenue. Continue reading NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year DMG Consulting Report
US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration
Five9, a leading provider of the intelligent cloud contact centre announced that a US nationwide real estate investor has chosen to replace its on premise contact centre and move to the cloud with Five9. Continue reading US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration