2019 was a big year for contact centre technology, and while advances continue thick and fast, so much has changed that pinpointing exact key trends is often challenging. The industry’s digital revolution is only growing in momentum, too. Continue reading 2019 in the contact centre: a year in review
Daily Archives: January 27, 2020
Swyx offers comprehensive telephony functions with Microsoft Teams
Swyx connects its communications solution with Microsoft Teams, offering users even greater functionality and flexibility. Continue reading Swyx offers comprehensive telephony functions with Microsoft Teams
Stroitelny Dvor Migrates From Avaya To Noda Contact Center Platform
Stroitelny Dvor, one of the largest Russian DIY retailers, has completed the overhaul of its geographically distributed contact centre. Within the project, the retailer’s contact centre migrated from Avaya platform to a Russian solution, Noda Contact Center, which enabled the company to automate the work of its contact centre facilities in Tumen and Tomsk and boost the system’s fault tolerance under peak loads. Continue reading Stroitelny Dvor Migrates From Avaya To Noda Contact Center Platform
Altura partners with RingCentral
Altura, a leading provider of unified communications and network solutions announced it has joined RingCentral’s award-winning channel partner program. Altura will bring RingCentral’s cloud communications and contact centre solutions to US enterprises across multiple sectors, including healthcare, government, and education. Continue reading Altura partners with RingCentral
CallGuard wins for the fourth year in a row at the PCI Excellence Awards
Eckoh is celebrating its patented payment security solution proving, once again, that it meets more than just PCI DSS compliance. Continue reading CallGuard wins for the fourth year in a row at the PCI Excellence Awards