New Blue Prism SaaS Offerings Add to Industry’s Most Comprehensive Portfolio of Automation Solutions

Building on a foundation of enabling greater choice, security and scalability, Blue Prism® announced the availability of three new Software-as-a-Service (SaaS) solutions that augment its Digital Workforce powered by the company’s connected-RPA Platform. Continue reading New Blue Prism SaaS Offerings Add to Industry’s Most Comprehensive Portfolio of Automation Solutions

Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty

Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty

Anand Eswaran joins RingCentral as President and Chief Operating Officer

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis. Continue reading Anand Eswaran joins RingCentral as President and Chief Operating Officer

DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to Deliver Extraordinary Experiences in LiveTime

Medallia, the global leader in experience management announced that leading retailers DICK’S Sporting Goods, AkzoNobel and Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists. Continue reading DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to Deliver Extraordinary Experiences in LiveTime

ORGANO selects Talkdesk Enterprise Cloud Contact Center to elevate customer experience

Talkdesk® announced ORGANO chose Talkdesk Enterprise Cloud Contact Center to power its customer service operations. Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through AppConnect, and a strong reputation for reliability and data security, ORGANO aims to make customer experience a competitive advantage with Talkdesk. Continue reading ORGANO selects Talkdesk Enterprise Cloud Contact Center to elevate customer experience