Building on a foundation of enabling greater choice, security and scalability, Blue Prism® announced the availability of three new Software-as-a-Service (SaaS) solutions that augment its Digital Workforce powered by the company’s connected-RPA Platform. Continue reading New Blue Prism SaaS Offerings Add to Industry’s Most Comprehensive Portfolio of Automation Solutions
Daily Archives: January 15, 2020
Vax transforms telephone payment transaction process with PCI Pal
Vax, a global market leader in carpet washers and vacuum cleaners, has streamlined the way it handles telephone-based payment transactions and significantly reduced failure rates, thanks to the integration of PCI Pal’s Agent Assist payment security solution into its contact centre. Continue reading Vax transforms telephone payment transaction process with PCI Pal
BPO innovator Woven invests in talent with three new appointments to their Commercial team
Leading contact centre, customer service and BPO service provider Woven has announced three key appointments to further strengthen its Commercial team. Continue reading BPO innovator Woven invests in talent with three new appointments to their Commercial team
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy
Ada, the market leader for Automated Customer Experience (ACX), is disrupting the customer service sector with a fundamentally new approach that brings an automation first strategy to drive cost savings and improved CSAT. Continue reading Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy
Anand Eswaran joins RingCentral as President and Chief Operating Officer
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis. Continue reading Anand Eswaran joins RingCentral as President and Chief Operating Officer