Content Guru Expands Leadership Team to Support Global Momentum

Content Guru, a leading cloud contact centre and customer engagement provider, has announced the appointment of a Sales Director for UK and Ireland, as well as a Global Partners Director and two Sales Directors in key EMEA regions, to ensure continued revenue growth in EMEA and support global expansion. Continue reading Content Guru Expands Leadership Team to Support Global Momentum

Mitel Helps Organizations Improve Emergency Responsiveness and Security Through Advanced Collaboration Capabilities

Mitel®, a global leader in business communications, is preparing organizations to better respond to emergency situations requiring real-time, effective communications with citizens, students, staff and dispersed teams. Continue reading Mitel Helps Organizations Improve Emergency Responsiveness and Security Through Advanced Collaboration Capabilities

CardEasy wins 2020 ‘PCI Award for Excellence’

Syntec won its fourth successive PCI Award for Excellence at this year’s prestigious PCI London event for its CardEasy payment security system, in recognition of compliance solutions provided to specialist insurer Hiscox (a FTSE 100 company with offices in 14 countries) and also Avon, the global beauty, household and personal care firm. Continue reading CardEasy wins 2020 ‘PCI Award for Excellence’

PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation

Vonage, a global business cloud communications leader, announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation

Tealium and Invoca Partner to Orchestrate Better Customer Experiences

Tealium, the trusted leader in real-time customer data orchestration, and Invoca, the leading enterprise provider of AI-powered call tracking and conversational analytics announced a strategic partnership that enables organizations to combine customer data and conversational analytics insights in real time to better inform contact centre interactions and optimize the caller experience. Continue reading Tealium and Invoca Partner to Orchestrate Better Customer Experiences