Panasonic announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platform. This integration strengthens Panasonic’s built-in call centre features, including reporting and monitoring, removing the need for human intervention and improving customer satisfaction. Continue reading Panasonic Announces Full Integration of SIP Products with Netcall
Daily Archives: January 20, 2020
January blues threaten customer satisfaction levels for more than 25% of businesses
More than a quarter (26%) of UK businesses believe their customers are less happy in January than any other month, according to new research. Continue reading January blues threaten customer satisfaction levels for more than 25% of businesses
CalMac offers bi-lingual customer care service
The UK’s largest ferry and harbour operator is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service. Continue reading CalMac offers bi-lingual customer care service
Vonage Partners with Artificial Solutions to Deliver Conversational AI
Vonage, a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions®, the leading specialist in enterprise-strength conversational AI. Together, the companies have introduced a new connector that integrates Teneo®, a conversational AI development and analytics platform, into Vonage’s API solutions. Continue reading Vonage Partners with Artificial Solutions to Deliver Conversational AI
Jacada and NucleusTeq Form Strategic Customer Service RPA Partnership
Jacada, Inc., a global leader in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based company specializing in IT software services and engineering. Continue reading Jacada and NucleusTeq Form Strategic Customer Service RPA Partnership
Costa Express Taps SightCall As Visual Support Platform For Partner Helpline
Costa Express and SightCall, the world’s leading AR-powered visual support technology, have united to enhance Costa Express’s partner support helpline with the addition of live visual support. Continue reading Costa Express Taps SightCall As Visual Support Platform For Partner Helpline