Rostrvm Solutions is delighted to announce that it is now part of IMImobile, a global cloud communications software and solutions provider. Continue reading Rostrvm Solutions now part of IMImobile
Daily Archives: January 6, 2020
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles
Webhelp, one of the country’s leading customer experience providers, has announced an expansion of its award-winning Sky Mobile team by 90 service and 30 sales positions for a total of 120 new recruits. Continue reading Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles
Nearly 40% of customer service employees to look for a new job in January
New research has found that nearly two fifths of employees in customer service roles are most likely to look for a new job in January, due to a seasonal slump in engagement and motivation. Continue reading Nearly 40% of customer service employees to look for a new job in January
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe
NICE inContact announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining forces to bring NICE inContact CXone – the world’s #1 cloud contact centre platform – and Zendesk’s customer service and engagement products to thousands of customers across the globe. Continue reading NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe
Enghouse Systems Acquires Dialogic
Enghouse Systems Limited announced it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Continue reading Enghouse Systems Acquires Dialogic
Anywhere365 Announces Strategic Growth Investment From Bregal Milestone
Anywhere365, a leading Contact Center and Enterprise Dialogue Management solution provider announced that it has received a strategic investment of €40 million from Bregal Milestone, a pan-European growth capital firm. Continue reading Anywhere365 Announces Strategic Growth Investment From Bregal Milestone