Wavenet has announced the acquisition of VIA (Smart Hosted Solutions Limited) for an undisclosed consideration. Continue reading Wavenet Ltd acquire Microsoft Teams Provider VIA
Vonage, a global business cloud communications leader announced that New10 has selected its contact centre solution to better serve its customer-base by delivering exceptional experiences. Continue reading New10 Partners with Vonage to Transform Contact Centre and Deliver a White Glove Customer Experience
Artificial Solutions® the leading specialist in enterprise-strength Conversational AI, announced that it has signed a partnership agreement with Vonage and introduced a new connector that integrates Teneo® into Vonage’s API Platform. Continue reading Artificial Solutions and Vonage Partner to Deliver Closer Integration
As 2019 draws to a close, Dave Hoekstra predicts an exciting road ahead for Workforce Management. While innovations like Artificial Intelligence and Analytics have the power to transform CX, they should be easy to use and understand. Read on to discover 3 ways to master the art of simple sophistication… Continue reading 2020: Simple and smart, your best year ever for WFM
SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence. Continue reading SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.
Leading developer of Conversational AI and Natural Language Processing (NLP) solutions Volume announces its new brand for the new decade. Continue reading Leading Conversational AI vendor Volume rebrands to reflect growing AI SaaS portfolio
Cyara, the leading automated customer-experience (CX) assurance platform provider, and VoiceFoundry, an AWS Advanced Consulting Partner, announced a partnership to deliver a comprehensive set of professional services and automation technologies that streamline and improve the process of migrating on-premise contact centres to the cloud-based Amazon Connect platform. Continue reading Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Centre Migrations to Amazon Connect
Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company (www.send-sonar.com), for consideration of $12.5 million in a combination of cash and stock and up to an additional $1.5 million in stock subject to certain sales performance targets. Continue reading Marchex Acquires Sonar Technologies, Inc.
Talkdesk® announced it led the contact centre solutions industry in four separate categories of the G2 Crowd Winter 2020 report. Talkdesk received the highest score in Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software. Continue reading Talkdesk a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User Reviews
Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. Continue reading Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions