SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.

SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence. Continue reading SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.

Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Centre Migrations to Amazon Connect

Cyara, the leading automated customer-experience (CX) assurance platform provider, and VoiceFoundry, an AWS Advanced Consulting Partner, announced a partnership to deliver a comprehensive set of professional services and automation technologies that streamline and improve the process of migrating on-premise contact centres to the cloud-based Amazon Connect platform. Continue reading Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Centre Migrations to Amazon Connect

Marchex Acquires Sonar Technologies, Inc.

Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company (www.send-sonar.com), for consideration of $12.5 million in a combination of cash and stock and up to an additional $1.5 million in stock subject to certain sales performance targets. Continue reading Marchex Acquires Sonar Technologies, Inc.

Talkdesk a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User Reviews

Talkdesk® announced it led the contact centre solutions industry in four separate categories of the G2 Crowd Winter 2020 report. Talkdesk received the highest score in Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software. Continue reading Talkdesk a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User Reviews

Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions

Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. Continue reading Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions