Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced a partnership with Noble Systems to enhance Avaya IX™ Contact Center solutions with additional new toolsets, including gamification for employee engagement, and data analytics solutions for intelligent automation of processes to improve customer contact strategies. Continue reading Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience

Business Systems Shortlisted for Major Sector Awards

Business Systems (UK) Ltd, a market leader in regulatory voice recording centralised management and enterprise workforce optimisation solutions, is delighted to announce it has reached the finals of the Citywealth Magic Circle Awards, whose winners are scheduled to be announced on the 13th of May, and where Business Systems is a finalist in the ‘FinTech Vendor of the Year’ category. Continue reading Business Systems Shortlisted for Major Sector Awards

NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data

NICE announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and employee experiences. Adding Nexidia’s AI-driven Sentiment Analysis to  Predictive Behavioral Routing’s (PBR) AI-based routing strategy, CXone now factors in customer preferences, in addition to personality, when connecting employees and customers in real-time. Continue reading NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data

Cisco Contact Centre Portfolio Enhancements Revolutionize Customer and Agent Experiences

The world’s best brands earn customer loyalty over years, even decades – only to lose it in a few seconds if the customer experience is not stellar. While customer needs and expectations have changed, the ways in which companies respond have not kept pace. It’s time for a radical change. Continue reading Cisco Contact Centre Portfolio Enhancements Revolutionize Customer and Agent Experiences

PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security

PCI Pal®, the global provider of secure payment solutions, has announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe. Continue reading PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security