BT has completed its commitment to answer 100% of customer service calls in the UK and Ireland a year ahead of schedule to deliver the most personal and local service to its customers. Continue reading BT completes 100% onshoring of customer service calls to the UK and Ireland
Daily Archives: January 28, 2020
Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience
Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced a partnership with Noble Systems to enhance Avaya IX™ Contact Center solutions with additional new toolsets, including gamification for employee engagement, and data analytics solutions for intelligent automation of processes to improve customer contact strategies. Continue reading Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience
How Analytics Can Unlock Value for Contact Centres in 2020
2020 will be about analytics, Jonathan Wax from Nexedia tells us why… Continue reading How Analytics Can Unlock Value for Contact Centres in 2020
Business Systems Shortlisted for Major Sector Awards
Business Systems (UK) Ltd, a market leader in regulatory voice recording centralised management and enterprise workforce optimisation solutions, is delighted to announce it has reached the finals of the Citywealth Magic Circle Awards, whose winners are scheduled to be announced on the 13th of May, and where Business Systems is a finalist in the ‘FinTech Vendor of the Year’ category. Continue reading Business Systems Shortlisted for Major Sector Awards
Pastdue Credit Solutions Continues Growth with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased announce the recent migration from Premise to Cloud for our valued, longstanding client Pastdue Credit Solutions Ltd – one of the UK’s fastest growing debt recovery agencies. Continue reading Pastdue Credit Solutions Continues Growth with Noble Systems
NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data
NICE announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and employee experiences. Adding Nexidia’s AI-driven Sentiment Analysis to Predictive Behavioral Routing’s (PBR) AI-based routing strategy, CXone now factors in customer preferences, in addition to personality, when connecting employees and customers in real-time. Continue reading NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data