Manhattan Associates and Twilio Partner to Modernize Customer Communications

Manhattan Associates announced a partnership with Twilio to deliver more personalized shopping experiences for retailers. Through this partnership, the companies provide a single unified communications solution that retailers can use to engage customers across diverse geographies and multiple communication channels. Continue reading Manhattan Associates and Twilio Partner to Modernize Customer Communications

NICE Employee Engagement Manager Provides Personalized Scheduling Capabilities Across Digital and Voice Interaction Channels

NICE announced that its Employee Engagement Manager (EEM) solution now utilizes employees’ personal channel preferences and skills. Organizations can now help employees make optimum use of their time by offering automated guidance to switch between online and offline tasks as needed. Continue reading NICE Employee Engagement Manager Provides Personalized Scheduling Capabilities Across Digital and Voice Interaction Channels

Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan

Teleperformance, the global leader in outsourced omnichannel customer experience management and the trusted provider of digital integrated business services announced that Frost & Sullivan has positioned Teleperformance as a Champion to support clients in Australia in the “Australian Contact Centre Outsourcing Market” Frost IQ report. Continue reading Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan

Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience

Google Cloud and Lowe’s announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe’s deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop. Continue reading Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience

VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers

​​​VoicePort, has announced an agreement with LivePerson, a global leader in conversational commerce solutions, to offer its industry-leading conversational platform, LiveEngage, to newspaper clients. Continue reading VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers

University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications

Vonage, a global leader in business cloud communications, has partnered with the University of Pennsylvania’s (Penn) Information Systems & Computing Department (ISC) to power communications for more than 14,000 faculty and staff on its main campus in Philadelphia, PA. Continue reading University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications