IPI bolsters voice biometric capabilities through partnership with Aculab

IPI, the digital contact centre specialist announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process (ID&V) in the contact centre. Continue reading IPI bolsters voice biometric capabilities through partnership with Aculab

Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution

Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging — a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Continue reading Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution