TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds

TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. Continue reading TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds

NICE Robotic Process Automation Accelerates Attended Automation Development and Opportunity Discovery

NICE announced that its Robotic Process Automation (RPA) offering includes new capabilities that fast-track attended automation discovery, development and human to robot collaborations. NICE RPA version 7.2 empowers smarter identification of the best processes to automate, provides business context on each and helps benchmark the best option, boosting operational efficiencies and return on investment (ROI). Continue reading NICE Robotic Process Automation Accelerates Attended Automation Development and Opportunity Discovery

PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation

Vonage, a global business cloud communications leader announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation

Blue Prism Expands IBM Partnership to Deliver Broader Intelligent Automation Capabilities

Blue Prism, a global leader in Robotic Process Automation (RPA), announces an expanded technical partnership with IBM. The collaboration integrates three core capabilities of IBM Cloud Pak for Automation, which includes WorkflowCapture and Decisions, with Blue Prism’s Digital Workforce. Continue reading Blue Prism Expands IBM Partnership to Deliver Broader Intelligent Automation Capabilities

Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. Continue reading Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership

The San Jose Earthquakes announced a unique multi-year partnership with Intermedia, which will feature the company’s branding across all team jerseys and include the exclusive use of Intermedia’s technology for all business communications within the Earthquakes organization. Continue reading San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership

WorkForce Software Reimagines the Employee Experience for Global Enterprises

WorkForce Software®, a leading global provider of workforce management solutions, announced the release of a breakthrough user experience in the cloud, available with the company’s integrated WorkForce Suite, comprised of time and attendance, forecasting and scheduling, absence management, and analytics modules. Continue reading WorkForce Software Reimagines the Employee Experience for Global Enterprises

Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange

Medallia, a leader in experience management announced the launch of Medallia Sales and Service Experience App, available on Salesforce AppExchange. By integrating Medallia with Salesforce, sales organizations can measure the effectiveness of sales programs while contact centre professionals can quickly resolve customer service issues to drive higher customer satisfaction, retention and revenue. Continue reading Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange

Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution

Bright Pattern, the most powerful cloud contact centre with AI for innovative companies announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface. Continue reading Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution