Teleperformance is starting the 2020 TP Talks webinar season with a hot topic: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience.
Analyst firm HfS has predicted that the “Intelligent OneOffice will emerge from digital and automation capabilities.” Every interaction can benefit from the smart use of technology, including AI and RPA/RDA. While technology creates new, agile ways of working, automation can improve the customer experience by streamlining some of the repetitive and cumbersome tasks that customer service and administrative staff perform every day.
Back-end automation has become increasingly important for companies to boost efficiency, reduce cost, increase value and revenue for brands. Moreover, the right balance of human with technology is essential to successful and meaningful interactions.
Join Christopher Giuliano, Vice President, Finance, Specialty Revenue Cycle with CVS as he shares:
• Best practices on adopting and implementing RPA/RDA and AI to improve back-office customer experience
• Insights into bringing about end-to-end automation (Integrating front and back-office)
• The future of back-office automation at CVS
Date: Thursday, January 16, 2020
Time: 5:00pm GMT (30 minutes)
Registration Link: https://tinyurl.com/ygzy6lgv