Panasonic announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platform. This integration strengthens Panasonic’s built-in call centre features, including reporting and monitoring, removing the need for human intervention and improving customer satisfaction.
Netcall’s Liberty Converse solution is a feature rich omnichannel contact centre solution incorporating all of the communication channels that a customer can use to engage a business – like voice, SMS and email. Built with the customer in mind, this solution overcomes the challenges businesses face when trying to integrate all channels. Converse removes roadblocks caused by broken processes and IT bottlenecks, improving service speeds and allowing agents to perform to their potential. Clunky customer journeys become smooth and seamless. Customer experience transforms radically and most importantly, rapidly.
The Liberty Platform has helped over 600 organisations in financial services, insurance, local government and healthcare to make life easier for the people they serve.
“This powerful combination of Netcall and Panasonic integrated technologies allows organisations to enhance their customers’ experience, by means of contact centre and conversational messaging solutions,” said Craig Rimmer, UK Sales Manager for Panasonic Communication Solutions. “It further underlines Panasonic’s commitment to ensure our customers have access to the very best communication solutions on the market and can deploy them quickly and with confidence.”
Mark Holmes, Chief Sales Officer at Netcall comments “Joined-up customer experience starts with a joined up tech stack. We’re delighted that Panasonic’s SIP communication solutions are now integrated with our Liberty Converse contact centre solution. Being vendor-agnostic, it’s important to us to ensure our solutions connect with our customers current infrastructure.”
Netcall is a leading provider of low-code and customer engagement solutions. A UK company quoted on the AIM market of the London Stock Exchange. By enabling customer-facing and IT talent to collaborate, Netcall takes the pain out of big change projects, helping businesses dramatically improve the customer experience, while lowering costs.
Over 600 organisations in financial services, insurance, local government and healthcare use the Netcall Liberty platform to make life easier for the people they serve. Netcall aims to help organisations radically improve customer experience through collaborative CX.
About Panasonic System Communications Company Europe (PSCEU)
Our quest is to make technology work invisibly together and free businesses to succeed. We believe technology should just work. That businesses will succeed if they can simply focus on their customers, in the knowledge that all the technologies delivering their capabilities work together. That is why we are dedicated to developing products and solutions that are so integrated with our customer’s way of working, that they are almost invisible – the workhorse in the background that powers business success.