Medallia, a leader in experience management announced the launch of Medallia Sales and Service Experience App, available on Salesforce AppExchange. By integrating Medallia with Salesforce, sales organizations can measure the effectiveness of sales programs while contact centre professionals can quickly resolve customer service issues to drive higher customer satisfaction, retention and revenue.
Medallia Sales and Service Experience App
The Medallia Sales and Service Experience App captures customer sentiment and perspective at key moments of truth during sales and service cycles and combines it with Salesforce data, providing users with actionable insights right in the Salesforce dashboard.
In addition, with the Medallia Sales and Service Experience App, invitations can be triggered based on Salesforce events to capture customer feedback. This powerful workflow enables the right user to deliver the best experience for each customer in live-time.
Medallia’s award-winning SaaS platform is a market leader in experience management. It captures experience signals, applies proprietary AI and machine learning to uncover what matters most and provides the insights and tools to take action.
“You get one chance to make a first impression. If you don’t listen to your customer or prospect from day one and at each moment that matters, you are leaving money on the table. Medallia’s proven customer experience capability is now available to measure the effectiveness of sales and service people, calls and messaging at critical moments,” said Leslie Stretch, chief executive officer of Medallia. “The insight needs of the sales and service leader have been ignored as more focus has been spent on product and service feedback. Medallia’s unique approach is designed to improve sales performance by putting patented solution capabilities into the hands of sales and sales management teams in B2B and B2C operations.”
“Medallia Sales and Service Experience is a welcome addition to AppExchange, as they power digital transformation for customers with actionable real-time insights on critical parts of the sales cycle,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 7 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.