Jacada, a global leader in customer service automation, announces an expanded collaboration agreement with E-voluciona, a pioneer in Digital Process Outsourcing. Continue reading E-voluciona and Jacada Expand Partnership to Drive Innovation in Customer Service through RPA and Virtual Assistance
Monthly Archives: February 2020
SBLI insures total customer happiness with eGain
eGain, the leading provider of omnichannel customer engagement solutions announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences. Continue reading SBLI insures total customer happiness with eGain
CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge
CallMiner has recorded another strong year of growth amidst growing demand for its technology worldwide. In the fiscal year ending Dec. 31, 2019, the company closed a $75 million investment from Goldman Sachs, reporting a three-year compound annual growth rate (CAGR) of 30%. Continue reading CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge