Nectar Services Corp., the leader in the development and deployment of proactive unified communications and contact centre monitoring and performance management software for the voice, video and collaboration market, today announced a powerful integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings.
Continue reading Nectar Expands its Diagnostic Capabilities across the Contact Centre Network
Citi Commercial Cards has launched an intelligent virtual agent (“IVA”) capability within its call centres in the United States leveraging technology from Interactions, a leading conversational AI company. Continue reading Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions introduced Avaya Cloud Office™ by RingCentral®. Continue reading Avaya and RingCentral Introduce Avaya Cloud Office™, Making Cloud Communications Simple
Boxever, the market-leading personalisation platform, is launching a web optimisation solution that gives marketers direct access to real-time browsing and customer behaviour analytics to inform more relevant online targeting, testing and optimisation. Continue reading Boxever Delivers Customer-Insight-Fuelled Web Optimisation
IST Networks has announced Botter Chatbot is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Genesys is the global leader in omnichannel customer experience and contact centre solutions that power 25 billion of the world’s best customer experiences each year. Continue reading IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry
More than 7 million UK households have had a negative experience when facing an issue with their bill, according to new research. Continue reading Quarter of water customers let down by poor response to billing problems