Five9 announced the introduction of Five9 Digital Engagement – a substantially enhanced suite of applications that empower businesses to deliver exceptional digital-first omnichannel experiences and a seamless, personalized human experience with their customers. Continue reading Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels
Daily Archives: May 12, 2020
Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships
Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large organizations across the United States and Europe with respect to business automation technologies and the “humanization” of business-to-customer relationships. Continue reading Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships
Vonage Launches Integration with ServiceNow
Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Continue reading Vonage Launches Integration with ServiceNow