IMImobile announced that its cloud contact centre software has enabled remote working for its clients following the COVID-19 outbreak. Customers including Hertfordshire Partnership University NHS Foundation Trust, Dudley Metropolitan Borough Council and Bouygues Energies & Services have recently transitioned their office-based contact centres to homeworking due to the lockdown measures introduced by the UK government. Continue reading IMImobile enables remote working for contact centres amid pandemic
Monthly Archives: May 2020
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities
Content Guru, the leading cloud contact centre provider, has announced it is working with Jurys Inn and Leonardo UK & Ireland, the leading hotel group operating across the UK, Ireland and Czech Republic, to service its global customer base from a new contact centre in Cebu, Philippines. Continue reading Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities
Cloud communications leader Sinch to acquire SAP Digital Interconnect
Sinch, a global leader in cloud communications for mobile customer engagement, and SAP announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Continue reading Cloud communications leader Sinch to acquire SAP Digital Interconnect
Vonage Brings Unified Communications and the Contact Centre Together for a Fully-Integrated Experience and a Single Source of Customer Support
Vonage announced the seamless integration of Vonage Contact Center (VCC) and Vonage Business Communications (VBC) unified communications solution. Continue reading Vonage Brings Unified Communications and the Contact Centre Together for a Fully-Integrated Experience and a Single Source of Customer Support
Pega Simplifies Omni-Channel Customer Engagement with New Unified Messaging Capabilities
Pegasystems announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels. Continue reading Pega Simplifies Omni-Channel Customer Engagement with New Unified Messaging Capabilities
Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation
Five9 announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact centre agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. Continue reading Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation