Five9 announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience. Continue reading Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities
Monthly Archives: May 2020
8×8 Cloud Business Phone System Launched In UK SME Market
8×8 announced the availability of 8×8 Express in the UK. 8×8 Express offers a complete business phone system, enabling the UK’s five million micro-businesses to set up a professional cloud communications system in minutes with no additional support required. Continue reading 8×8 Cloud Business Phone System Launched In UK SME Market
Artificial Intelligence: first aid for companies in challenging times
When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example. Continue reading Artificial Intelligence: first aid for companies in challenging times
Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19
Vonage announced that Al Rayan Bank, the UK’s oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Continue reading Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19
Altitude Software enhances digital customer experience by providing Contact Centres with video interactions
Altitude Software in partnership with Interactive Powers, leader in software, voice and video solutions, announces the launching of a solution that enables the integration of video in Contact Centers. An asset that empowers organizations to safely elevate customer experience journeys, creating a new paradigm for Contact Centers interactions worldwide. Continue reading Altitude Software enhances digital customer experience by providing Contact Centres with video interactions
TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it is hiring over 3,500 contact centre employees including agents, team leaders and operations managers for its work-from-home programme in the United Kingdom. Continue reading TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom