A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Woven is a leading contact centre, customer management and BPO service provider, operating from offices in Bristol, Swindon and Ipswich and working with brands across a range of industries, including Toyota and Kärcher. Continue reading The changing landscape of customer experience and why brands are still getting complaint handling wrong
Monthly Archives: August 2020
With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship
UJET Inc., the ultra-modern cloud contact centre for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s cloud-native, multimodal omnichannel contact centre solution, seamlessly alongside the standout experiences and omnichannel interactions of Kustomer’s SaaS CRM platform. Continue reading With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship
Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centres
Genesys, a global leader in cloud customer experience and contact centre solutions, has announced the industry’s first native multicloud architecture. Continue reading Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centres
Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification
Glassbox, the leading analytics platform for optimizing customer experiences on web and mobile applications, announced the company has earned the International Organization for Standardization’s ISO/IEC 27701:2019 standard (“ISO 27701”), which streamlines privacy controls to reduce the risk to the privacy rights of individuals. Continue reading Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification
Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience
Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organisations benefit from an automation-first digital strategy that makes it easy to create personalised customer experiences at scale. Continue reading Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience
New Energy Challenger, Rebel Energy, Places Blue Prism Digital Workers at the Heart of its Launch Plans
Rebel Energy is setting out to build an entirely new type of energy company, one that leverages Blue Prism’s Cloud capabilities to build a unique operational structure. By combining a highly skilled human team with a scalable digital workforce, Rebel Energy intends to reinvent what it means to be an energy supplier with a mission to create a positive impact on the communities it serves. Continue reading New Energy Challenger, Rebel Energy, Places Blue Prism Digital Workers at the Heart of its Launch Plans