The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Continue reading Frost Radar™: European Customer Experience Outsourcing Services, 2020
Monthly Archives: August 2020
Puzzel placed third in the Frost & Sullivan European CCaaS Radar
Frost & Sullivan has positioned Puzzel third in its European Contact Centre as a Service (CCaaS) Radar, highlighted for its innovative products, and the vigour with which it embraces new technology and megatrends. Continue reading Puzzel placed third in the Frost & Sullivan European CCaaS Radar
OnviSource Introduces Liaa TeleServ™
OnviSource announced a new product, Liaa TeleServ Intelligent Virtual Agent, that delivers fully automated Teleservices applications and Telephone Answering Service (TAS), and offers customer-friendly interactions using either standard touchtone or Conversational AI driven by Artificial Intelligence technologies. Continue reading OnviSource Introduces Liaa TeleServ™
Virgin Experience Days Selects Dynamic Yield as Experience Optimisation Technology
Dynamic Yield, the Experience Optimisation platform, announced that Virgin Experience Days, the UK-based market leader in gift experiences has selected its A/B testing and personalisation technology to better tailor the customer journey. Continue reading Virgin Experience Days Selects Dynamic Yield as Experience Optimisation Technology
Business Systems Awarded Supplier Place on SPARK DPS
Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) SPARK DPS, a Technology Innovation Marketplace that can help government and public sectors access new and emerging technology products. Continue reading Business Systems Awarded Supplier Place on SPARK DPS
Eckoh announces six-year Capita and TfL contract renewal
Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a six-year renewal of its contract with Capita for the provision of services for the Congestion Charge to Transport for London (‘TfL’), at a total contract value of £4m. Continue reading Eckoh announces six-year Capita and TfL contract renewal