Tollring launches new contact centre solution for mid-market

Tollring, leaders in call analytics and call recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks cloud calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and collaboration. Continue reading Tollring launches new contact centre solution for mid-market

Twilio Arms Businesses for the Great Digital Acceleration

Twilio, the leading cloud communications platform, announced platform enhancements that help fast forward companies’ digital acceleration. Recent research from Twilio found that 97% of enterprises have accelerated their digital transformation efforts in response to COVID-19 and their digital communications strategy have sped up by an average of six years. Continue reading Twilio Arms Businesses for the Great Digital Acceleration

Mendix and SAP Provide the Ideal Solution for an Important Covid-19 Contact Tracing App Built in Days Using Low-Code

Mendix, a Siemens business and global leader in low-code application development for the enterprise, announced that Van Marcke, Belgium’s leading plumbing wholesaler, in collaboration with BPM Company, a software consultancy company and Mendix partner, has rapidly built and deployed a contact tracing application to help ensure the health and safety of 1,600 employees returning to work as the pandemic continues. Continue reading Mendix and SAP Provide the Ideal Solution for an Important Covid-19 Contact Tracing App Built in Days Using Low-Code

Healthcare Services Use BlueJeans by Verizon to Accelerate Telehealth Initiatives and Improve Patient Outcomes

BlueJeans by Verizon announced that customers including the University of Louisville, Amicus Therapeutics, Guy’s and St Thomas’ NHS Foundation Trust and Central London Community Healthcare NHS Trust are deploying BlueJeans to drive healthcare transformation. Continue reading Healthcare Services Use BlueJeans by Verizon to Accelerate Telehealth Initiatives and Improve Patient Outcomes

New Study Shows Contact Centres Using Over-the-Top CPaaS Solutions See Major Results

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced the results of a custom research study conducted by Nemertes Research, focusing on critical business and technology challenges faced by companies using on-premises contact centres and how they plan to address these within the next two to five years. Continue reading New Study Shows Contact Centres Using Over-the-Top CPaaS Solutions See Major Results

New Report: Security Threats and Productivity Challenges Rise Due to Disconnect Caused by Remote Work

ManageEngine, the IT management division of Zoho Corporation, unveiled findings from a new report titled the Remote Work Online Behavior Report, analyzing behaviors related to personal and professional online usage patterns. Continue reading New Report: Security Threats and Productivity Challenges Rise Due to Disconnect Caused by Remote Work