Blue Prism Keeps goto.energy on Track for High-Speed Growth

New energy market entrant, goto.energy, has grown its customer base by over 200 percent in just 12 months with the support of Blue Prism’s cloud-based, intelligent digital workforce. The use of this digital workforce, alongside a core contact team, has enabled goto.energy to maximize operational efficiencies while delivering fast and consistently high-quality customer service. Continue reading Blue Prism Keeps goto.energy on Track for High-Speed Growth

Conversica Announces Virtual Assistant-Powered Website Chat for Free

Conversica, the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced its disruption of traditional website chat offerings by delivering AI-powered human-like, two-way conversations over chat for free via its Intelligent Virtual Assistants (IVAs). Continue reading Conversica Announces Virtual Assistant-Powered Website Chat for Free

Sitel Group® Recognized in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports

Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services Archetype Report and global report. Continue reading Sitel Group® Recognized in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports

RingCentral Announces Fully Integrated High-Volume SMS Services for Rapid Business Communications

RingCentral announced a new high-volume SMS service that enables businesses to send SMS messages and updates to their customers rapidly and reliably. Using this service, developers can build customized apps using RingCentral’s business communications platform. RingCentral also offers the service via pre-built applications available in the RingCentral App Gallery. Continue reading RingCentral Announces Fully Integrated High-Volume SMS Services for Rapid Business Communications

Central Arizona College selects Talkdesk for remote work flexibility

Talkdesk®, announced Central Arizona College selected Talkdesk as its contact centre solution. Central Arizona College chose Talkdesk to support business continuity initiatives, keep business operations moving forward during the COVID-19 pandemic and equip agents with best-in-class tools to work from anywhere. Continue reading Central Arizona College selects Talkdesk for remote work flexibility