SAP announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers. Continue reading SAP to Acquire Omnichannel Customer Engagement Leader Emarsys
Daily Archives: October 1, 2020
IMImobile announces it has been included in the UK government G-Cloud initiative
Global cloud communications software and solutions provider IMImobile PLC, announced that it has been named as a supplier on the Crown Commercial Service’s (CCS) G-Cloud 12 framework. Continue reading IMImobile announces it has been included in the UK government G-Cloud initiative
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has been approved to supply a comprehensive portfolio of Managed Cloud Contact Centre and Consulting services on the Crown Commercial Services (CCS) G-Cloud 12 framework. Continue reading TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
UK businesses will lose £2.5 billion and more due to bad customer service
Nearly a third of Brits will never spend again with businesses which provided bad customer service during lockdown, according to new research from Infobip. Continue reading UK businesses will lose £2.5 billion and more due to bad customer service
Medallia LivingLens Announces Integration with Zoom Video Communications
Medallia, the global leader in experience management, announced a new integration between Medallia LivingLens and Zoom Video Communications. Medallia’s market leading experience management technology integrated with Zoom enables research and insights teams to capture powerful feedback via market research video sessions. Continue reading Medallia LivingLens Announces Integration with Zoom Video Communications
Everest Group Names Automation Anywhere a Leader in RPA PEAK Matrix® Assessment
Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that Everest Group, a leading research and consulting firm, has named it a Leader and a Star Performer in its “Robotic Process Automation Products PEAK Matrix® Assessment 2020.” Continue reading Everest Group Names Automation Anywhere a Leader in RPA PEAK Matrix® Assessment