BT announced that its mobile network EE is the first to partner with Google to bring RCS Business Messaging (RBM) to businesses in the UK. RCS is the next generation of mobile messaging, included in the latest GSMA 5G standard. Continue reading BT launches RCS Business Messaging to customers in the UK
Daily Archives: October 26, 2020
UK’s Leading Legal Services Business Slater and Gordon Transforms Client Services with 8×8
8×8, a leading integrated cloud communications platform provider, announced that Slater and Gordon, the UK’s leading consumer legal services business, has deployed the 8×8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy. Continue reading UK’s Leading Legal Services Business Slater and Gordon Transforms Client Services with 8×8
Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences and Grow Revenue
As passengers scoured Ethiopian Airlines’ website to adjust or cancel flight itineraries amidst COVID-19 travel restrictions and bans, its contact centre agents knew precisely how and when to intervene. Genesys® Predictive Engagement, an application that leverages artificial intelligence (AI) and machine learning, helped the airline use real-time statistics and data to engage passengers in more efficient, personalized interactions. Continue reading Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences and Grow Revenue
Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester
Teleperformance, a leading global group in digitally integrated business services, announced it has been recognized as a global leader in the latest Forrester report on global omnichannel customer services outsourcing which evaluates the top 10 most significant industry players. Continue reading Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester
Inspiro outshines its workforce management capabilities with WorkGenda
Outsourcing specialist Inspiro has selected WorkGenda, a next-generation SaaS Workforce Management Optimization solution, for managing and optimizing its contact centre operations. Continue reading Inspiro outshines its workforce management capabilities with WorkGenda
Medallia and Visier Collaborate to Provide Leaders with Critical Employee Insights for Evidence-Based Decision Making
Medallia, the leader in experience management, announced a collaboration with Visier, the recognized leader in people analytics. The two companies will collaborate to provide HR and people leaders with a comprehensive view of the employee that brings together people data with employee experiences. Continue reading Medallia and Visier Collaborate to Provide Leaders with Critical Employee Insights for Evidence-Based Decision Making