loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment

loveholidays, one of the UK’s fastest-growing online travel agencies, selected Sabio Group company DVELP to implement a configurable cloud-based contact centre based on the Twilio Flex platform. Since deployment, and thanks to Flex’s agility and single user interface, the loveholidays customer service team has been able to increase agent productivity by 20%. Continue reading loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment

IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy

Global cloud communications software and solutions provider IMImobile PLC, announces that its healthcare division, Healthcare Communications, is assisting King’s College Hospital NHS Foundation Trust (KCHT) to implement a suite of solutions purpose-built to improve patient experience and increase staff efficiency. Continue reading IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy

Time and cost-saving triage Chat Bot launched for property agents

A new online chat bot has been launched to help property agents triage inbound online enquiries and focus resource towards the most valuable opportunities. Launched by leading outsourced communication provider Moneypenny, the bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for lucrative new leads and enquiries. Continue reading Time and cost-saving triage Chat Bot launched for property agents

Bandwidth to acquire international communications leader Voxbone

Bandwidth, a leading enterprise cloud communications company announced it has signed a definitive agreement to acquire Voxbone, an international enterprise cloud communications leader, for an enterprise value of €446 million EUR, representing a multiple of approximately six times anticipated Voxbone 2020 revenue. Continue reading Bandwidth to acquire international communications leader Voxbone

phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8

8×8, a leading integrated cloud communications platform, announced that phoenixNAP®, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8×8 Open Communications PlatformTM to enable employees and contact centre agents to operate from anywhere, and stay connected with colleagues, customers and partners around the world. Continue reading phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8