loveholidays, one of the UK’s fastest-growing online travel agencies, selected Sabio Group company DVELP to implement a configurable cloud-based contact centre based on the Twilio Flex platform. Since deployment, and thanks to Flex’s agility and single user interface, the loveholidays customer service team has been able to increase agent productivity by 20%. Continue reading loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment
Daily Archives: October 13, 2020
Netcall acquires RPA Technology to expand Liberty Platform
Netcall plc, a leading provider of intelligent automation and customer engagement software, announced the acquisition of Automagica, a Belgium-based provider of AI-powered Robotic Process Automation (RPA) software. Continue reading Netcall acquires RPA Technology to expand Liberty Platform
IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy
Global cloud communications software and solutions provider IMImobile PLC, announces that its healthcare division, Healthcare Communications, is assisting King’s College Hospital NHS Foundation Trust (KCHT) to implement a suite of solutions purpose-built to improve patient experience and increase staff efficiency. Continue reading IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Centre
Lifesize, a global innovator of immersive enterprise communication solutions, announced a strategic partnership with Omilia, a global provider of conversational artificial intelligence solutions. Continue reading Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Centre
MessageBird raises $200M Series C, at $3B valuation
MessageBird, the world’s leading omnichannel cloud communications platform, has announced the closing of a new $200M Series C round led by Silicon Valley’s Spark Capital at a $3B valuation with participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and New View Capital. Continue reading MessageBird raises $200M Series C, at $3B valuation
SurveyMonkey Simplifies Customer Experience with Launch of the GetFeedback Platform
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience (CX) solution, the GetFeedback platform. Continue reading SurveyMonkey Simplifies Customer Experience with Launch of the GetFeedback Platform