Nuance and H&M, one of the largest global fashion retailers with more than 50 market online shops, announced consumers can now engage with H&M virtual assistant and live chat agents directly from services like Google Maps or Google Search. Continue reading H&M Extends Nuance Virtual Assistant and Live Chat to Google’s Business Messages
Daily Archives: October 12, 2020
Twilio to Acquire Segment, the Market-leading Customer Data Platform
Twilio announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. The transaction is expected to close in the fourth quarter of 2020. Continue reading Twilio to Acquire Segment, the Market-leading Customer Data Platform
Webhelp announces partnership to help the hospitality industry bounce back with award winning fintech Yoello
Webhelp, a global leader in customer experience and business solutions, is supporting Yoello as it accelerates its growth in the UK and into Europe. Continue reading Webhelp announces partnership to help the hospitality industry bounce back with award winning fintech Yoello
Sykes names David Brain as Chief Digital Officer
Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, is pleased to announce the appointment of David Brain as Chief Digital Officer, effective immediately. Continue reading Sykes names David Brain as Chief Digital Officer
Natterbox Links Voice Component of Microsoft Teams to Salesforce
Natterbox, a leading provider of global voice solutions, announced today that it is bringing together the power of Microsoft Teams and Salesforce to enable organisations using both services to gain greater visibility of all calls. Continue reading Natterbox Links Voice Component of Microsoft Teams to Salesforce
Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup
Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that it is expanding its partner community with three new solution providers—Iron Bow Technologies, eleven and United MakGroup. Continue reading Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup
Seven principles for AI: BMW Group sets out code of ethics for the use of artificial intelligence
The use of artificial intelligence (AI) is a central element of the digital transformation process at the BMW Group. The BMW Group already uses AI throughout the value chain to generate added value for customers, products, employees and processes. Continue reading Seven principles for AI: BMW Group sets out code of ethics for the use of artificial intelligence