Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform

Khoros, a global leader in digital-first customer engagement software, announced it has integrated Messenger API support for Instagram, empowering Khoros customers to meet millions of people who choose to engage through Instagram messaging. Continue reading Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform

Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. Continue reading Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Quadient Launches Revamped Partner Program Focused on Customer Experience

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, has introduced its new Experience Partner Program. The mission of this revamped program is to empower Quadient partners with the knowledge and support needed to successfully implement and maximize the value of Quadient’s customer experience management (CXM) solutions. Continue reading Quadient Launches Revamped Partner Program Focused on Customer Experience

Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels

Verint® announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties*. Continue reading Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels