Addressing the increasing demands of customer contact centres and call centre agent productivity, Blue Prism announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers. Continue reading Blue Prism Announces Service Assist
Daily Archives: October 8, 2020
HGS Launches New Contact Centre Analytics Platform
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, announced the launch of HGS PULSE, a new contact centre analytics platform that provides business performance and customer insights using near real-time data. Continue reading HGS Launches New Contact Centre Analytics Platform
Prodec Networks succeeds in the G-Cloud 12 framework
Prodec Networks, a leading provider of technology products, solutions and services, is pleased to announce it has been awarded a place on the G-Cloud 12 framework. This success means Prodec will continue to supply services within the Cloud Hosting and Cloud Software categories on the Digital Marketplace. Continue reading Prodec Networks succeeds in the G-Cloud 12 framework
CoreDial Announces Acquisition of Video Collaboration and Communication Technology Company eZuce
CoreDial, LLC, a leading provider of cloud communications, video collaboration and contact centre solutions, announced it has acquired the assets of eZuce, a privately held video collaboration and communications technology vendor based in Stoneham, Massachusetts, with engineering and development teams in Slovakia and Romania. Continue reading CoreDial Announces Acquisition of Video Collaboration and Communication Technology Company eZuce
Ruby Acquires Pure Chat
Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot. Continue reading Ruby Acquires Pure Chat
Sabio Group appoints Matt Tuson as Chief Commercial Officer
Sabio Group, Europe’s leading full service CX provider, has appointed Matt Tuson as Chief Commercial Officer. He brings proven executive leadership, sales and company expansion experience to Sabio, with a 25-years plus track record of driving major sales growth for cloud and CX organisations across multiple vendors. Continue reading Sabio Group appoints Matt Tuson as Chief Commercial Officer