NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centres

NICE inContact, a NICE business, announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights across all digital and voice interactions, and faster handle time through real-time customer authentication with voice biometrics. Continue reading NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centres

Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution

Scorebuddy, a best-in-class contact centre quality assurance solution provider, announces that it has released a new version of its dedicated contact centre quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centres’ who wish to establish a winning strategy for delivering excellent customer service. Continue reading Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution

Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth

Five9, a leading provider of the intelligent cloud contact centre, announced that the world’s second largest and fastest-growing accommodation supplier in the travel industry, selected the company to power their multiple contact centres across the globe. Continue reading Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth