NICE inContact, a NICE business, announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights across all digital and voice interactions, and faster handle time through real-time customer authentication with voice biometrics. Continue reading NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centres
Daily Archives: October 15, 2020
Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution
Scorebuddy, a best-in-class contact centre quality assurance solution provider, announces that it has released a new version of its dedicated contact centre quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centres’ who wish to establish a winning strategy for delivering excellent customer service. Continue reading Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution
SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX
SugarCRM, the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat, and text messaging for omnichannel customer service and support. Continue reading SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX
Bambuser announces integration with Salesforce Commerce Cloud
Interactive live video shopping provider Bambuser announced that it has launched Live Stream E-Commerce Experiences, a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Continue reading Bambuser announces integration with Salesforce Commerce Cloud
CM.com acquires e-commerce customer service provider RobinHQ.com
CM.com, a global conversational commerce provider, has reached agreement to acquire e-commerce customer service provider RobinHQ.com. The customer contact software of RobinHQ.com is a new addition to CM.com’s suite of mobile first conversational commerce solutions. Continue reading CM.com acquires e-commerce customer service provider RobinHQ.com
Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth
Five9, a leading provider of the intelligent cloud contact centre, announced that the world’s second largest and fastest-growing accommodation supplier in the travel industry, selected the company to power their multiple contact centres across the globe. Continue reading Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth