New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19

Precisely, the global leader in data integrity, released the findings of a report commissioned with market intelligence firm Corinium that examines the significant changes that customer experience (CX) leaders must make as a result of COVID-19, and the acceleration of data-driven technologies shaping the future of CX in the post-pandemic world. Continue reading New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19

Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres

In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres

Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience

NICE announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact centre in real-time and without any need for code words or additional questions. Continue reading Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience