Age Scotland selects 8×8 to support vulnerable older people this winter

8×8, a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8×8 Open Communications PlatformTM in just five days to help them work remotely while continuing to provide support services for vulnerable older people. Continue reading Age Scotland selects 8×8 to support vulnerable older people this winter

NICE Recognized as a Robotic Process Automation Leader in Everest Group’s PEAK Matrix for Third Consecutive Year

NICE announced that it has been named a Leader in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix® Technology Vendor Assessment 2020 report. NICE received the top score in market presence and capability for Robotic Desktop Automation/attended RPA, primarily driven by its large-scale deployments and enterprise license agreements. Continue reading NICE Recognized as a Robotic Process Automation Leader in Everest Group’s PEAK Matrix for Third Consecutive Year

Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres

SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment

SAP announced the global launch of SAP® Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service.  Continue reading SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment