HSBC UK has begun the introduction of a new voice-driven menu to assist its telephone banking customers, enabling callers to state their intent verbally and be directed to the correct team automatically, saving time for both customers and customer service colleagues, the bank announced today. Continue reading HSBC UK launches new voice-driven technology
Daily Archives: October 14, 2020
Age Scotland selects 8×8 to support vulnerable older people this winter
8×8, a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8×8 Open Communications PlatformTM in just five days to help them work remotely while continuing to provide support services for vulnerable older people. Continue reading Age Scotland selects 8×8 to support vulnerable older people this winter
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’
Jabra today announces an end-customer bundle offering top-quality video and audio solutions for meeting room needs in the ‘new normal’ in collaboration with HP. Continue reading Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’
NICE Recognized as a Robotic Process Automation Leader in Everest Group’s PEAK Matrix for Third Consecutive Year
NICE announced that it has been named a Leader in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix® Technology Vendor Assessment 2020 report. NICE received the top score in market presence and capability for Robotic Desktop Automation/attended RPA, primarily driven by its large-scale deployments and enterprise license agreements. Continue reading NICE Recognized as a Robotic Process Automation Leader in Everest Group’s PEAK Matrix for Third Consecutive Year
Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres
Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres
PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments
PCI Pal®, the global provider of cloud-based secure payment solutions, has announced an alliance with the global payment services provider, Stripe. Continue reading PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments