Calabrio, the customer experience intelligence company, unveiled the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference. Continue reading Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is helping contact centres meet the challenges of managing their workforces in the new landscape of work from home environments. The demand for WFM is growing rapidly, especially as companies move to remote working. Continue reading Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape →

LivePerson, a global leader in conversational solutions, announced the integration of Instagram messaging into its industry-leading Conversational Cloud platform, empowering brands to create meaningful messaging experiences with consumers on Instagram at scale. Continue reading LivePerson launches support for Instagram messaging →

Qualtrics, the leader in customer experience and creator of the experience management category, announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™ that powers the four core experiences of business: customer, employee, product, and brand. Continue reading Qualtrics Unveils Next Wave of Experience Management Innovations →