Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, released a new report—“COVID-19 Reshapes the Global Customer Engagement Landscape”—detailing changing consumer preferences and behaviours and how businesses and service providers need to transform their customer engagement strategies to become more agile and adapt to changes driven by the COVID era. Continue reading Vonage CX report shows how COVID-19 has reshaped the global customer engagement landscape
Daily Archives: October 21, 2020
Whistl Contact Centres wins contract with rising tech star Popsa
Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up that has been nominated by the Sunday Times FastTrack as one of the 2020 top ten rising tech stars in the UK. Continue reading Whistl Contact Centres wins contract with rising tech star Popsa
NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer
NICE announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc., has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric culture. Continue reading NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer
Medallia partners with Tableau to help companies visualise customer experience data
Medallia, the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualisation capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven decisions quickly and efficiently. Continue reading Medallia partners with Tableau to help companies visualise customer experience data
Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year
With shoppers looking ahead to the busy festive season, PCI Pal, the global provider of cloud-based secure payment solutions, has released a new study that shows data security concerns will influence how and where people make their festive purchases this year. Continue reading Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year
Episerver Completes Acquisition of Optimizely
Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms, announced that it has completed its acquisition of Optimizely, the leader in experimentation and optimization. Continue reading Episerver Completes Acquisition of Optimizely