Vonage CX report shows how COVID-19 has reshaped the global customer engagement landscape

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, released a new report—“COVID-19 Reshapes the Global Customer Engagement Landscape”—detailing changing consumer preferences and behaviours and how businesses and service providers need to transform their customer engagement strategies to become more agile and adapt to changes driven by the COVID era. Continue reading Vonage CX report shows how COVID-19 has reshaped the global customer engagement landscape

NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer

NICE announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc., has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric culture. Continue reading NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer

Medallia partners with Tableau to help companies visualise customer experience data

Medallia, the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualisation capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven decisions quickly and efficiently. Continue reading Medallia partners with Tableau to help companies visualise customer experience data

Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year

With shoppers looking ahead to the busy festive season, PCI Pal, the global provider of cloud-based secure payment solutions, has released a new study that shows data security concerns will influence how and where people make their festive purchases this year. Continue reading Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year