Whistl, the leading delivery management company in the UK, has promoted Natalie Sehnal to Business Development Director for its Fulfilment and Contact Services division based in Gateshead. Natalie has been with the business 18 years joining Spark Response which Whistl acquired in 2018. Continue reading Natalie Sehnal appointed Business Development Director at Whistl Gateshead
Daily Archives: October 28, 2020
Vision Voice introduces a powerful UC platform for the UK market
Vision Voice has introduced a powerful cloud-based communications platform, offering sophisticated but intuitive and affordable unified communications (UC) solutions. The aim is to give UK businesses and partners a one-stop shop for all their IT and communications needs. Continue reading Vision Voice introduces a powerful UC platform for the UK market
CXone Analytics Boosts Contact Centre Performance and Extreme Agility
NICE inContact, a NICE business, introduced CXone Performance Analytics integrated with Salesforce Einstein, an AI-powered analytics application that uncovers new contact centre performance insights by analysing blended contact centre and CRM data and pinpoints specific recommendations to improve key performance indicators (KPIs). Continue reading CXone Analytics Boosts Contact Centre Performance and Extreme Agility
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide
Verint® announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. Continue reading Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide
C3.ai, Microsoft, and Adobe combine forces to re-invent CRM with AI
C3.ai, Microsoft, and Adobe announced the launch of C3 AI® CRM powered by Microsoft Dynamics 365. The first enterprise-class, AI-first customer relationship management solution is purpose-built for industries, integrates with Adobe Experience Cloud, and drives customer-facing operations with predictive business insights. Continue reading C3.ai, Microsoft, and Adobe combine forces to re-invent CRM with AI
Freshworks unveils Freshworks CRM
Freshworks, the customer and employee engagement software company, unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. Continue reading Freshworks unveils Freshworks CRM