Natalie Sehnal appointed Business Development Director at Whistl Gateshead

Whistl, the leading delivery management company in the UK, has promoted Natalie Sehnal to Business Development Director for its Fulfilment and Contact Services division based in Gateshead. Natalie has been with the business 18 years joining Spark Response which Whistl acquired in 2018. Continue reading Natalie Sehnal appointed Business Development Director at Whistl Gateshead

CXone Analytics Boosts Contact Centre Performance and Extreme Agility

NICE inContact, a NICE business, introduced CXone Performance Analytics integrated with Salesforce Einstein, an AI-powered analytics application that uncovers new contact centre performance insights by analysing blended contact centre and CRM data and pinpoints specific recommendations to improve key performance indicators (KPIs). Continue reading CXone Analytics Boosts Contact Centre Performance and Extreme Agility

Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide

Verint® announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. Continue reading Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide

C3.ai, Microsoft, and Adobe combine forces to re-invent CRM with AI

C3.ai, Microsoft, and Adobe announced the launch of C3 AI® CRM powered by Microsoft Dynamics 365. The first enterprise-class, AI-first customer relationship management solution is purpose-built for industries, integrates with Adobe Experience Cloud, and drives customer-facing operations with predictive business insights. Continue reading C3.ai, Microsoft, and Adobe combine forces to re-invent CRM with AI

Sprinklr Supports L’Oréal’s Customer Care Transformation Across 36 Brands

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it is supporting L’Oréal, the world’s largest cosmetics company, by providing an easy way for customers to get the personalized answers they need about any product, on any social media or messaging channel. Continue reading Sprinklr Supports L’Oréal’s Customer Care Transformation Across 36 Brands