Thunderhead, the global leader in customer engagement and journey orchestration technology, has been named as a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020*. Continue reading Thunderhead Named a Leader in Independent Analyst Research →

Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to also serve sales, eCommerce, and customer experience teams. Continue reading Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams →

Zendesk announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. Continue reading Zendesk Offers Instagram Messaging for Businesses →