Thunderhead, the global leader in customer engagement and journey orchestration technology, has been named as a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020*. Continue reading Thunderhead Named a Leader in Independent Analyst Research
Daily Archives: October 21, 2020
Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams
Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to also serve sales, eCommerce, and customer experience teams. Continue reading Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams
Zendesk Offers Instagram Messaging for Businesses
Zendesk announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. Continue reading Zendesk Offers Instagram Messaging for Businesses