RingCentral Appoints Matthew Bishop as Chief Digital Officer

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop will be responsible for ensuring that RingCentral has the very best digital strategy, real time actionable insights and processes to support the growing operational needs of its global business. Continue reading RingCentral Appoints Matthew Bishop as Chief Digital Officer

imimobile enables ŠKODA AUTO to use the WhatsApp Business API for customer interactions

Global cloud communications software and services provider IMImobile announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. Continue reading imimobile enables ŠKODA AUTO to use the WhatsApp Business API for customer interactions

Business Adoption of 1:1 Video Messaging Grows 471% as Remote Sales and Distributed Work Dominate 2020

With the forced shift to remote work this year, video content went from a nice-to-have to a need-to-have tool for companies, a new research report shows. The number of respondents investing in asynchronous one-to-one video grew exponentially, from 7% in 2019 to 40% in 2020, representing a 471% increase year over year, according to The State of Video Report – 2020 Edition released today by Vidyard and Demand Metric, now in its seventh year. Continue reading Business Adoption of 1:1 Video Messaging Grows 471% as Remote Sales and Distributed Work Dominate 2020

Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, announced availability, and seamless integration, of its Luma 2.5 virtual agent on the Point of Business (PoB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Continue reading Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation

Infosys, a global leader in next-generation digital services and consulting, announced a strategic partnership with El Paso Water (EPWater), a municipal utility in El Paso, Texas, to transform its legacy customer information systems (CIS) with Oracle Utilities Customer to Meter (C2M). Continue reading El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation

Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment

Business Systems (UK) Ltd, a specialist in Enterprise Communications solutions has partnered with Market Communications in New York to provide robust and legally compliant recording solutions to the financial trading floor environment. Continue reading Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment

It’s good to talk: learning from COVID-19 customer experiences

The value of delivering good customer experience cannot be underestimated. Research from Infobip recently found that British businesses are set to lose more than £2.5 billion due to bad customer service during lockdown. But it’s not all doom and gloom; some retailers are getting customer service right. Continue reading It’s good to talk: learning from COVID-19 customer experiences