NICE announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its Customer Engagement Analytics offering. Continue reading SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE as a Technology Leader and a Differentiator →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that it has received the highest scores in every use case among 14 total vendors in the November 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. Continue reading RingCentral Ranked Highest in Five out of Five Use Cases in the 2020 Gartner Critical Capabilities for Unified Communications as a Service Worldwide Report →

Amazon Web Services, (AWS), an Amazon.com company, announced five new capabilities for AWS’s rapidly-growing contact centre service, Amazon Connect, that significantly improve contact centre agent productivity and end-user customer experiences. Amazon Connect is easy to use, quick to deploy, and highly scalable (up to tens of thousands of agents) to help companies of any size deliver superior customer service at a lower cost. Continue reading AWS Announces Five New Capabilities for Amazon Connect →