Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify customer engagements across the entire organization, ensuring a great experience through the whole journey. Continue reading Upstream Works Unifies CX with New Desktop for Digital Workers
Monthly Archives: December 2020
8×8 New Release Delivers Work From Anywhere Insights and Improved Administrator and User Experience
8×8 announced new 8×8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. Continue reading 8×8 New Release Delivers Work From Anywhere Insights and Improved Administrator and User Experience
Lifesize Augments Cloud Contact Centre Capabilities and Application Integrations to Deliver Enriched Omnichannel Customer Experience
Lifesize, a global innovator of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact centre-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact centre agents to be more effective in their work and result in more seamless omnichannel customer experiences. Continue reading Lifesize Augments Cloud Contact Centre Capabilities and Application Integrations to Deliver Enriched Omnichannel Customer Experience
Verint Announces Automation Solution to Improve Retail Banking Customer Experience
Verint® announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Continue reading Verint Announces Automation Solution to Improve Retail Banking Customer Experience
Six Degrees partners with 8×8 to deliver fully-integrated unified communications, collaboration and contact centre solutions
UK-based secure cloud services provider, Six Degrees has announced its partnership with 8×8, a leading SaaS provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. Continue reading Six Degrees partners with 8×8 to deliver fully-integrated unified communications, collaboration and contact centre solutions
TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth. Continue reading TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer