Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider

Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider

8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud

8×8, a leading integrated cloud communications platform, announced the State of Washington has signed a Participating Addendum with 8×8 under the NASPO ValuePoint Cloud Solutions contract. Continue reading 8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud

Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time

Intrado, a global leader in technology-enabled services, announced that its Flowroute solution, the world’s first software-centric carrier, was ranked for the third time by customers as the top SIP trunk provider in Eastern Management Group’s 2020 SIP Trunking Customer Satisfaction Report. Continue reading Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time