Cisco announced the completion of the acquisition of IMImobile PLC. IMImobile is a leading global provider of cloud communications software and services that manage business-critical interactions at scale. Continue reading Cisco Completes Acquisition of IMImobile PLC
Daily Archives: February 22, 2021
Verizon expands its customer experience and contact centre portfolio with Genesys Cloud
As contact centres are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact centre offerings. Continue reading Verizon expands its customer experience and contact centre portfolio with Genesys Cloud
Cheshire East Council welcome US tech firm’s £50m investment in borough
Cheshire East Council has welcomed news that Miami-based Brightstar is to invest £50m in its UK business operations, including a new call centre in the borough. Continue reading Cheshire East Council welcome US tech firm’s £50m investment in borough
Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider
Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider
8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud
8×8, a leading integrated cloud communications platform, announced the State of Washington has signed a Participating Addendum with 8×8 under the NASPO ValuePoint Cloud Solutions contract. Continue reading 8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud
Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time
Intrado, a global leader in technology-enabled services, announced that its Flowroute solution, the world’s first software-centric carrier, was ranked for the third time by customers as the top SIP trunk provider in Eastern Management Group’s 2020 SIP Trunking Customer Satisfaction Report. Continue reading Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time