Customer support company Dixa acquires SaaS knowledge platform Elevio

Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. Continue reading Customer support company Dixa acquires SaaS knowledge platform Elevio

New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond

On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving forward, and 82 percent say the challenges of managing customer engagement will only increase in 2021. Continue reading New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond

VHT to Bring Cloud-based Contact Centre Capabilities to Global Enterprises

VHT, a leading provider of customer in control software, announced a collaboration with Amazon Web Services (AWS) to provide brands with access to cloud-based Callback and notification capabilities via its Mindful platform. Mindful is an enterprise-grade, Software-as-a-Service (SaaS) platform built on AWS, designed to enable customers to seamlessly transition between talk and text. Continue reading VHT to Bring Cloud-based Contact Centre Capabilities to Global Enterprises

Nintex Unveils Nintex Workflow Cloud Enhancements with Actionable Process Intelligence

Nintex, the global standard for process management and automation, announced the latest enhancements to the company’s next generation cloud platform, Nintex Workflow Cloud®, which features seamless integration with Nintex Analytics to provide customers and partners with real-time data analytics related to the performance of their digital workflows. Continue reading Nintex Unveils Nintex Workflow Cloud Enhancements with Actionable Process Intelligence

Contentsquare Appoints John O’Melia as Chief Customer Officer

Contentsquare, the global leader in experience analytics, announced the appointment of John O’Melia as Chief Customer Officer. With over 25 years of experience in the software industry and a proven track record of cultivating customer intimacy, John will ensure Contentsquare continues to deliver transformative value to its customers worldwide. Continue reading Contentsquare Appoints John O’Melia as Chief Customer Officer