Zoom Video Communications, Inc., announced the general availability of Zoom Rooms innovations that will help organizations safely re-enter the office and sustain an ‘everywhere workforce’. The traditional workplace has evolved and adapted with employees and organizations embracing more places as workspaces. Continue reading Zoom Announces Availability of Zoom Rooms ‘Everywhere Workforce’ Innovations
Daily Archives: February 3, 2021
E.ON Relies on Medallia as Innovation Platform for Experience Management
Medallia, a leader in Experience Management, announced its collaboration with E.ON. After the official takeover of innogy’s business activities on 1 October 2020, E.ON, the largest operator of energy networks in Europe, is leveraging Medallia as its platform for Experience Management in the Central EMEA region. Continue reading E.ON Relies on Medallia as Innovation Platform for Experience Management
Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to bring the power of automation and AI to enhance customer experiences, improve compliance, and boost agent performance. Continue reading Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience
Five9, a leading provider of the intelligent cloud contact centre, announced a new set of features that more fully help customers realize the value of the Virtual Observer acquisition that Five9 made last year. Continue reading Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience
Porsche Ventures Invests in Leading AI Company Cresta
Porsche Ventures has completed an investment in Cresta, the real-time intelligence company for customer conversations, which specializes in messaging and voice communication. Continue reading Porsche Ventures Invests in Leading AI Company Cresta