The UK’s leading savings and investment platform, Hargreaves Lansdown has selected Sabio Group to upgrade and manage its core customer contact centre and workforce optimisation systems. Continue reading Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience
Daily Archives: February 10, 2021
Whistl strengthens Fulfilment and Contact Centre Management Team
Whistl, the leading delivery management company in the UK, has hired Jon Stockton as Director Fulfilment and Contact Centres (South) to lead the Northampton, Rushden and Farnborough sites. Continue reading Whistl strengthens Fulfilment and Contact Centre Management Team
SupportLogic Launches Agent SX to Improve Customer Service and Team Collaboration
SupportLogic, the world’s first continuous service experience (SX) platform, announced the launch of Agent SX with its February product release. SupportLogic Agent SX delivers real-time coaching and feedback to enable agents with NLP-driven recommendations to prioritize cases, collaborate more efficiently and improve their performance across multiple dimensions of service delivery. Continue reading SupportLogic Launches Agent SX to Improve Customer Service and Team Collaboration
Europa Contact Centre launches University Help Desk service
The pandemic continues to present challenges for the higher education sector. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around student’s mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. Continue reading Europa Contact Centre launches University Help Desk service
BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland
BT announced a new, multi-year agreement with Walgreens Boots Alliance (WBA) to continue to be the company’s network partner in the UK and Republic of Ireland. Under the agreement, BT will work to transform WBA’s networking and enhance the customer and colleague experience with the deployment of next-generation technology. Continue reading BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland
Ushur Closes $5M Series B Extension from Aflac Ventures and Iron Pillar
Ushur, the no-code intelligent automation company, announced a $5M addition to its over-subscribed $25M Series B funding in November 2020. Aflac Ventures and Iron Pillar participated in the round. This brings the total amount of the Series B to $30M, and Ushur’s cumulative funding to $41.5M. Continue reading Ushur Closes $5M Series B Extension from Aflac Ventures and Iron Pillar