SupportLogic Launches Agent SX to Improve Customer Service and Team Collaboration

SupportLogic, the world’s first continuous service experience (SX) platform, announced the launch of Agent SX with its February product release. SupportLogic Agent SX delivers real-time coaching and feedback to enable agents with NLP-driven recommendations to prioritize cases, collaborate more efficiently and improve their performance across multiple dimensions of service delivery. Continue reading SupportLogic Launches Agent SX to Improve Customer Service and Team Collaboration

Europa Contact Centre launches University Help Desk service

The pandemic continues to present challenges for the higher education sector. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around student’s mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. Continue reading Europa Contact Centre launches University Help Desk service

BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland

BT announced a new, multi-year agreement with Walgreens Boots Alliance (WBA) to continue to be the company’s network partner in the UK and Republic of Ireland. Under the agreement, BT will work to transform WBA’s networking and enhance the customer and colleague experience with the deployment of next-generation technology. Continue reading BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland

Ushur Closes $5M Series B Extension from Aflac Ventures and Iron Pillar

Ushur, the no-code intelligent automation company, announced a $5M addition to its over-subscribed $25M Series B funding in November 2020. Aflac Ventures and Iron Pillar participated in the round. This brings the total amount of the Series B to $30M, and Ushur’s cumulative funding to $41.5M. Continue reading Ushur Closes $5M Series B Extension from Aflac Ventures and Iron Pillar

Invoca Announces New Features to Visualize Conversation Data and Improve Sales Performance

Invoca, the leader in conversation intelligence for revenue teams, announced the release of a new data visualization dashboard, Conversation Review call transcript interface, and a new partnership with leading contact centre platform provider Five9 to enable revenue teams to get the most value from conversation intelligence. Continue reading Invoca Announces New Features to Visualize Conversation Data and Improve Sales Performance

German Armed Forces award €254million mission-critical communications contract to Motorola Solutions

Digitization is one of the highest priorities for the German Armed Forces. It will help to increase efficiency of operations and safety for soldiers and civilian personnel. Secure and reliable voice communications as well as access to data are central drivers for efficiency and responsiveness on any successful mission. Continue reading German Armed Forces award €254million mission-critical communications contract to Motorola Solutions