Onecom has acquired its closest rival, Olive Communications, in a move which creates the largest business-to-business mobile, fixed-line and cloud specialist in the UK. Together, Onecom and Olive will provide services to more than 500,000 corporate and business end users this year, generating combined annual turnover of more than £140m. Continue reading LDC-backed Onecom acquires Olive Communications
Daily Archives: February 15, 2021
BT commits long-term future to Plymouth with multi-million-pound refurbishment of contact centre
The EE contact centre in Plymouth is set for a multi-million refurbishment as BT committed its long-term future to the city and announced plans today to invest in a complete refit of its building. Continue reading BT commits long-term future to Plymouth with multi-million-pound refurbishment of contact centre
Windstream Enterprise Delivers Intelligent Customer Experience with Mitel’s Contact Center Solutions and Google Cloud Contact Center AI
Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Continue reading Windstream Enterprise Delivers Intelligent Customer Experience with Mitel’s Contact Center Solutions and Google Cloud Contact Center AI
HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. Continue reading HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
Anywhere365® and ASC announce strategic partnership
Anywhere365® and ASC Technologies announce their strategic partnership. Anywhere365®, the world’s first certified Microsoft Teams Contact Center, will extend its Azure based Dialogue Cloud Platform with ASC’s certified compliance recording app ASC Recording Insights, combining two market leading solutions in one omnichannel dialogue management platform. Continue reading Anywhere365® and ASC announce strategic partnership
Cincom® and CRM Dynamics Announce Partnership
Cincom, a global supplier of enterprise software solutions, announced that it has entered into a partnership with CRM Dynamics to implement CPQSync™ by Cincom. CRM Dynamics is one of the largest Gold Certified Microsoft Dynamics 365 partners serving clients across the globe. Continue reading Cincom® and CRM Dynamics Announce Partnership