Smart CommunicationsTM, the only provider of a customer conversations management platform and global cloud communications software and solutions provider, IMImobile PLC, announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers. Continue reading Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect
Daily Archives: February 2, 2021
Limitless Announces $10m Series B investment
Limitless, the AI-driven gig customer experience platform, announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Genesys, as well as continued participation from AlbionVC and Unilever Ventures. Continue reading Limitless Announces $10m Series B investment
VeriCall announce major contract with one of the Big Six UK Energy providers
VeriCall Ltd announces that it has been awarded a major new contract by a major integrated energy company, beginning February 1st, 2021. Continue reading VeriCall announce major contract with one of the Big Six UK Energy providers
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange
Calabrio, the customer experience intelligence company, announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Continue reading Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange
Genesys and Limitless Launch New Digital Experience for Consumers
Genesys, a global leader in cloud customer experience and contact centre solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies are leading a new era of digital customer experiences to create more authentic, human connections between brands and consumers. Continue reading Genesys and Limitless Launch New Digital Experience for Consumers
Puzzel appoints Frederic Laziou as new CEO to drive ambitious expansion plans
Puzzel, the leading innovator of CCaaS Customer Service in Europe, has announced the appointment of Frederic Laziou as its new CEO. Continue reading Puzzel appoints Frederic Laziou as new CEO to drive ambitious expansion plans