Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect

Smart CommunicationsTM, the only provider of a customer conversations management platform and global cloud communications software and solutions provider, IMImobile PLC, announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers. Continue reading Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect

Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange

Calabrio, the customer experience intelligence company, announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Continue reading Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange

Genesys and Limitless Launch New Digital Experience for Consumers

Genesys, a global leader in cloud customer experience and contact centre solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies are leading a new era of digital customer experiences to create more authentic, human connections between brands and consumers. Continue reading Genesys and Limitless Launch New Digital Experience for Consumers

RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, is announcing a range of new innovations designed to help developers bring improved communications capabilities to their business apps. Continue reading RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps